/54reviews
Will open at8AM
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- Type of health facility
- Diagnostic center, narcological dispensary, narcological clinic, medical laboratory
- Diagnostics
- laboratory diagnostics
Phone number
(718)476-79...— show
Address
Area Queens
Metro:
82nd Street–Jackson Heights0.2 mi
90th Street–Elmhurst Avenue0.2 mi
Elmhurst Avenue0.4 mi
to metro station82nd Street–Jackson Heights — 0.2 mi
- Working hours
Sun
Closed
Mon
8:00AM—3:30PM
Tue
8:00AM—3:30PM
Wed
8:00AM—3:30PM
Thu
8:00AM—3:30PM
Fri
8:00AM—3:30PM
Sat
8:00AM—12:00PM
- Official website
questdiagnostics.com
- Information
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Reviews about Quest Diagnostics Queens Elmhurst in Queens
2.9
/ 54 reviews and60 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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rehana b.
January 31, 2022, 5:21 pm
Bad attitude, Idon’t understand why are they opening this service where unexperienced employees don’t have any manners.
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srushti s.
January 17, 2022, 9:09 pm
This place ispermanently closed! Please update
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Bogdan L.
December 21, 2021, 4:43 am
There isNO Quest Diagnostics atthis address!!!!Itwas. Don't gothere.
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Tai B.
December 8, 2021, 5:45 pm
This location isno longer Quest Diagnostics.
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Katherine R.
November 16, 2021, 7:30 am
Tengo muchos años haciéndome los exámenes enQuest Diagnostics dejackson yla atención esexcelente hasta ahora.
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Steven S.
October 25, 2021, 4:24 pm
This location isno longer open
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Margaret C.
August 16, 2021, 7:42 pm
This quest isawful and thats coming from someone who goes tomany medical offices. They lock the quest floor toprevent “too many people” while the other floors and elevators are overflowing with patients from all the offices including quest. They are the only office todoso, maybe due toQuest prodecures? Iwouldnt mind this ormake afuss ifit weren't for inefficient the process toget tothe labwas: multiple employees seem annoyed when you ask how toget tothe floor and I'm certain theyget asked all the time, and signs state that aguard will let youin, but the guard isnever there and ifyou have anappointment like Idid thatday, you get confused and concerned. The guard onduty (FJC Security Services) was sorude when asked about the format, hedoesnt have updated papers with patient info sohe can't find the names ofthose with appointments like hesaid hedid, and you just end upin cramped conditions inand out ofthe quest office regardless ofthis process. Again, Imused towaiting inmedical offices and dont mind and imused tonew processes from COVID and that iscompletely understandable, but you have todo these prodcedures have tobe logical for the safety ofpatients and staff and abit ofpatience really goes alongway.
Even after Igot tothe quest, Ihad towait anyway(nothing new for quest labs). Iput insurance info onthe website tospeed upthe process but had touse myinsurance card anyway. When Iasked why and what was the point ofthe online check insystem (i just wantedto, honestly), the tech Suelibeth looked atme like Iwas foolish for wanting toknow and didnt answerme. Idont know why they were sorude. Itwas just areally depressing experience and even when Itried tobe pleasant and polite, Ifelt like Iwas intruding onsomething. This ismy first bad review ofanything and Ireally think this quest and the parent company should try harder toshow some compassion, especially inthe medical field.… – show00
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Company's official reply
August 23, 2021, 11:11 pm
We apologize ifthis was your experience, Margaret, and thank you for taking the time tobring this toour attention. Wewill beforwarding this feedback toour leadership team inthe region for afollow-up with our staff.
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Laurentiu I.
August 15, 2021, 3:34 pm
It's because ofQuest that Ihad toscramble and reschedule myflight toEurope last minute. They advertise next day results but that's alie. Ifyou call there isnobody topick upand speakto. The only pleasant experience was interacting with the very nice employee who took the swab, but ifyou need acovid test for atrip, gosomewhere else but Quest.
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karma g.
July 2, 2021, 10:36 pm
Appoint at3pm and they close at3:30pm. Reached there at3pm and the elevator isalready closed. Noway tocontact the building. What's the point ofappointment then? Leave early, understandable but weshould have been informed. Wouldn't waste time coming all the way here.
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Company's official reply
July 8, 2021, 9:23 pm
We apologize ifthis was your experience, Karma, and thank you for bringing this toour attention.
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Stacey B.
May 26, 2021, 9:23 pm
The doctor was sorude tome Ihad towalk out please don’t gohere worst place ever
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Company's official reply
May 27, 2021, 7:10 pm
We apologize ifthis was your experience, Stacey, and thank you for bringing this toour attention. Wewill beforwarding this toour leadership team inthe region for afollow-up with our staff.
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Wong S.
May 13, 2021, 7:21 pm
I would give ita zero ifI could. Ihad the worst experience ever here. The staff were rude and unprofessional, has zero empathy and care for the patients. The person incharge pretended that she could not understand myEnglish, which isnothing but humiliating. AVOID THIS PLACE!
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Company's official reply
May 19, 2021, 11:19 pm
We apologize ifthis was your experience, Wong, and thank you for bringing this toour attention. Wewill beforwarding this toour leadership team inthe region for afollow-up with our staff.
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Mylisa N.
April 22, 2021, 6:20 pm
Do not come here.Why?
— There isno reception desk toask questions
— They don't prioritize walk-ins atall
— People with appointments were being seen much later than their scheduled time
— The nurse isextremely rude and will try towalk away from you and nearly yell atyou when you ask when they can see youInitially was told Iwould wait 45min to1hrfor being awalk-in. Iwaited for 1hr 45min and left after abad encounter with the nurse, after she said that they had noplans tosee me
as long asthere were people with appointments. Ifthat's the case, why even allow walk-ins? They clearly have noregard for others' time, are short staffed, and seem tobe mismanaged asthere were way too many people (upstairs waiting room, downstairs waiting room, and lobby) than they could handle.… – show00
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Company's official reply
April 26, 2021, 10:49 pm
We apologize ifthis was your experience, Mylisa, and thank you for bringing this toour attention. Wewill beforwarding this feedback toour leadership team inthe region for afollow-up with our staff.
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Abdulaziz A.
April 6, 2021, 9:45 pm
Simply, look for another location ifyou don’t like tobe treated with anattitude and ignorant. Ijust wanted toask aquestion and the nurse responded bysaying “go wait inthe waiting room and wewill call you when it’s your turn” before even Ihave the chance tofinish myquestion.
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Company's official reply
April 12, 2021, 11:38 pm
We apologize ifthis was your experience and thank you for bringing this toour attention. Wewill beforwarding this feedback toour leadership team inthe region for afollow-up with our staff.
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Angelica T.
March 31, 2021, 9:24 pm
Mal servicio mihija tenía que hacerse unos estudios hoy para empezar atrabajar yla persona que laatendió lerompió elpapel que llevo para sus pruebas yya nose las hicieron porque rompieron elpapel donde tenía sus datos ytiene que volver aprogramar una nueva cita ella nocomió nada todo eldía para hacerse laprueba yal final destruyeron supapel que sacó enlínea para sucita muy mal servicio
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Melisa B.
March 31, 2021, 2:10 am
Unfortunately myblood draw was very painful and myarm has amassive bruise with pain throughout myarm even 4days later. I’ve had myblood drawn indifferent places (not previously ata quest) monthly for 6years soI’m very use toit and don’t mind the mild discomfort. This was different and not done correctly. Iwill not begoing back toa quest diagnostic for future testing.
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Company's official reply
March 30, 2021, 10:36 pm
Hi Melisa- Weapologize ifthis was your experience and thank you for taking the time toalert usto this. Wewill beforwarding this feedback toour leadership team inthe region for afollow-up with our staff.
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M.K. R.
February 27, 2021, 9:18 am
It’s not really along queue but the people who work inthis facility are really slow, mostly chitchatting. Myappointment was11:30am, waiting atthe groundflr, got upin their floor at12pm. Still waiting tobe called. Around12:45pm the lady called myname and asked for myinsurance card and the request from the doctor. Ishowed itto her inmy phone but she said tosend itin her email.Now, ittook awhile ofwaiting again. At1:15pm, ispoke with one ofthe staff and following upwhy Ihasnt been called again. Then few mins the lady came and said imsorry wedo not accept the document you sent mein email, weneed arequisition from your doctor. Itwas1:30pm atthat time. IWASTED 2HOURS WAITING FOR NOTHING. Myblood test isonly Vitamin Dlevel and ittook me2hours for them totell methat they cant doit because they need this requisition from mydoctor. She could have told methat from the beginning. Instead ofwaiting. Definitely, first and last visit inQUEST DIAGNOSTIC ofany branch. Bad service.… – show
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Company's official reply
March 2, 2021, 1:03 am
We apologize ifthis was your experience and thank you for taking the time tobring this toour attention. Wewill beforwarding this feedback toour leadership team inthe region for afollow-up with our staff.
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Josh D.
February 20, 2021, 5:41 pm
I had anAppointment not aWalk-in and itwas agreat experience, office was clean and following proper safety procedures. Staff was friendly and itwas aquick inandout!
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Company's official reply
February 22, 2021, 8:10 pm
Thank you for sharing this feedback, Josh!
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Martin
November 10, 2020, 8:39 pm
All personal very cordial.Dr. Jessica inparticular was very warm and attentive.
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Monica R.
October 16, 2020, 4:32 pm
Terrible
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Kelly G.
September 18, 2020, 12:05 am
Rude & unprofessional staff
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The information on this page is for informational purposes only, and does not substitute medical advice. Consult your healthcare provider!
Average rating- 2.9based on54 reviews and60 ratings
- New York City
- Medical Centers in New York City
- Quest Diagnostics Queens Elmhurst in Queens
